What is your return policy?

Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can return it to Maikai Beauty for a full refund within 30 days of the purchase date.

Return shipping is free of charge and on us.


For a free return shipping label, e-mail contact@maikaibeauty.com with your order number and "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return in the body.

Only the items specified in the original return request and confirmed by Maikai Beauty will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.

Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.*

Shipping fees are not eligible for refund.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.

Unfortunately, we do not accept returns on international orders and shipments.