Have Questions?

How does the referral program work?

Invite your friends via e-mail and they'll get a discount code in their inbox. You'll get yours via e-mail once they have made a purchase of $50.00 using that discount code. Please note that the referral program auto-blocks self-referrals or referrals within the same household using a variety of information in order to ensure friend-to-friend referrals.

Where is my order?

Your order may take longer than usual to ship due to higher demand during holiday sales and industry-wide shipping delays due to impacts of COVID-19. Please plan accordingly and shop earlier to get gifts on time.You can view your status of your order by logging in to your account and viewing your order status. Once you click on your order number, you can click your order tracking code.

Are all of your products really from Canada?

All of our products come straight to us from Canada.The Maikai Beauty team has a stringent vetting process for deciding which brands are featured on our site. We only choose brands that offer high-quality products with the best ingredients and formulations. We hope you enjoy our carefully hand-selected selection! Cheers to vibrant skin.

How can I cancel my order?

We will do our best to process order cancellations (and/or changes) but our ability to do so depends on if an associate can "catch" the order before it is sent to our warehouse floor. This is the point at which the box is packed and set aside for shipping along with the rest of the orders received in the past 24+ hours. Please e-mail us as soon as possible for a cancellation request so we can determine if we are still able to process the cancellation.

I'm not sure what to buy. Can I get some advice on which products are best for me?

Absolutely! We would love to answer any questions you may have and help you learn more about the products on our site. E-mail us at contact@maikaibeauty.com to get advice from our expert team. We will do our best to reply as soon as possible!